Patient FAQ

FAQ

COMPANY QUESTIONS

What is Medici?

Medici is a global initiative to bring all the world’s medical professionals onto a single, simple, and mobile platform. We are a HIPAA compliant app that provides a platform for doctors to manage their patients from anywhere.

What is your purpose?

To serve 1 billion people with a mobile healthcare experience that is 10x easier and 50% cheaper.

What makes us unique from other Telehealth companies?

  • Your Personal Doctors: We protect the relationship between doctors and their patients. It’s YOUR doctors! With Medici, you can text, call, or video with your doctors who you already know and trust.
  • Breadth of Care: General Practitioner, Dentist, Veterinarian, etc all on one single app.
  • You don’t have to be “techie” to use Medici! All text conversations between doctors and patients are easy and secure.

PAYMENT QUESTIONS

What payment methods do you accept?

You can pay by credit card or your Health Savings Account.

How can I get a refund?

Contact support@medici.md for any payment questions or concerns.

Do you accept medical insurance?

Currently, no but we are in the process of discussing coverage with insurance companies. This should be available in the near future.

How much does your service cost?

Average consultation rates are $25; however, consultation rates are at your doctor’s discretion.

ACCOUNT QUESTIONS

How can I reset my password?

Click menu bar button → Click on profile pic → Password → Change Password

How do I update or edit my personal info?

In the profile section of the app you can update your personal information such as name, email, contact info etc. To update your health information, click on “Health” in the menu bar.

FEATURE QUESTIONS

E-Prescribe

Doctors can electronically send prescriptions to a pharmacy of your choice through E-Prescribe. Before you begin your first consult all pharmacy information must be completed.

Pre-Loaded Providers

Patient apps are preloaded with providers that are able to answer your medical questions for a small consultation fee.

APPvocate Program

If you invite a doctor to join Medici and they hold two consults through the app, you will be rewarded a $100 credit toward future consultations on Medici. You will be notified of your credit via email once your friend has held his/her second consult.

History

We keep a running history of all consultations held on the app. At anytime, you can look at all medical consults you’ve had on Medici.

SECURITY QUESTIONS

How will you protect personal and medical information?

We have HIPAA compliant security and privacy controls in place to protect all your data. We use the industry’s best encryption standards to encrypt communication and storage.

Are you HIPAA compliant?

Yes, we implement all the HIPAA Security, Privacy and Breach notification rules. Our platform is designed to comply with HIPAA’s strict safeguards from the mobile apps to the backend servers. We have multiple layers of security safeguarding all Electronic Protected Health Information (ePHI).

Is my credit card information secure?

Medici does NOT store, NOR has access to your financial information. When you register with the Medici apps and enter your payment information, we’re sending that information in encrypted format directly to our partner STRIPE who is a leader in Secure Payment. STRIPE has passed PCI Level 1 Certification by VISA, which is the highest level of security for payment systems.

Is there a credentialing process for doctors?

Yes, all medical doctors requesting access to Medici must be verified via Doximity or Medici representative. Veterinarians and dentists are verified by Medici representatives.

CONSULTATION QUESTIONS

Doctors status is available, but he/she is not responding. What do I do?

Doctors have busy schedules and are not always able to respond within the hour due to surgeries, appointments, etc. We recommend you give your doctor 24 hours to respond. If it is a medical emergency, please call 911 or your doctor’s office

Is there a limit on how many texts I can send in one consult?

No, there is never a limit on texts when consulting with your doctor. However, depending on the differing medical issues discussed during the consult, your doctor is allowed to charge more than once.

Can my doctor prescribe medication?

Yes, through our system E-Prescribe. Doctors are not allowed to prescribe controlled substances on Medici.

What if I am unhappy with how the consult went?

You are asked to rate your doctor at the end of each consult. This is your time to let us know (and the doctor) how the consultation went. All ratings are anonymous.

Are medical records integrated with the app?

In the future, yes, but there is significant difficulty when trying to do this too soon. Most EHR’s (Electronic Health Records) do not easily integrate.

Can I take a picture of an X-ray or medical document and send it to my doctor?

Absolutely! We encourage you to upload and save all medical information you may have in your profile.

Can I search for a doctor or have a friend refer me to his/her doctor if I do not have one?

We do not provide this feature because most states prefer all doctor / patient relationships to be built in person and not online. In order to add a medical professional to Medici, your first consultation must occur at his / her practice or clinic.