FAQ

FAQ

For partnership questions, please contact us.

COMPANY QUESTIONS

What is Medici?

Medici is a global initiative to bring all the world’s medical professionals onto a single, simple, and mobile platform. We are a HIPAA compliant app that provides a platform for doctors to manage their patients from anywhere.

What is your purpose?

To serve 1 billion people with a mobile healthcare experience that is 10x easier and 50% cheaper.

What makes us unique from other Telehealth companies?

  • Your Personal Doctors: We protect the relationship between doctors and their patients. It’s YOUR doctors! With Medici, you can text or video with your doctors that you already know and trust.
  • Breadth of Care: General Practitioner, Dentist, Veterinarian, etc all on one single app.
  • Text: You don’t have to be a “techie” to use Medici! All text conversations between doctors and patients are easy and secure.

 

FEATURE QUESTIONS

E-Prescribe

Doctors can electronically send prescriptions to a pharmacy of your choice through E-Prescribe. Before you begin your first consult all pharmacy information must be completed.

Pre-Loaded Providers

Beginning with registrations after 2/2017, patient apps are pre-loaded with providers that are able to answer your medical questions for a small fee.

APPvocate Program

If you invite a doctor to join Medici and they hold two consults through the app, you will be rewarded a $100 credit toward future consultations on Medici. You will be notified of your credit via email once the invited doctor has held his/her second consult.

History

We keep a running history of all consultations held on the app. At anytime, you can look at all medical consults you’ve had on Medici.

SECURITY QUESTIONS

How will you protect personal and medical information?

We have HIPAA compliant security and privacy controls in place to protect all your data. We use the industry’s best encryption standards to encrypt communication and storage.

Are you HIPAA compliant?

Yes, we implement all the HIPAA Security, Privacy and Breach notification rules. Our platform is designed to comply with HIPAA’s strict safeguards from the mobile apps to the backend servers. We have multiple layers of security safeguarding all Electronic Protected Health Information (ePHI).

Is my credit card information secure?

Medici does NOT store, NOR has access to your financial information. When you register with the Medici apps and enter your payment information, we’re sending that information in encrypted format directly to our partner STRIPE who is a leader in Secure Payment. STRIPE has passed PCI Level 1 Certification by VISA, which is the highest level of security for payment systems.

Is there a credentialing process for doctors?

Yes, all medical doctors requesting access to Medici must be verified via Doximity or Medici representative. Veterinarians and dentists are verified by Medici representatives.